Every business or organization understands how important their client/customers are to them. The satisfaction of the clients ensures the ongoing concern of a company. This means that the organization-to-client relationship needs to be perfect and any mishap or complaint must be addressed promptly.
If a company wishes to do that, it must ensure the problems are correctly addressed to the concerned department. Most of the companies have made special departments which are assigned to look after this matter.
Imagine yourself in a situation where you visit a place and you do not like the services at all what would you want to do? You would want to immediately launch a complaint so that the next time you visit the place or the next person comes in get the best of services. For this purpose, the customer can launch his complaint in a written format. The complaint in written form ensures that it can be tracked by the management.
The management, on the other hand, keeps all these written complaints in a complaint log. This helps them to consider the matter more closely and keep track of the complaints they are getting from the valued customers. This tool is indeed an important part of any business or organization and every company should use and accept it from its valued customers.
To regulate this excellent tool, businesses usually provide templates for this complaint form. A customer can easily fill in the details of the complaint in this form and a complaint will be launched. These complaints when jotted down in a single file are known as a complaint log.
Just by going through this log once, the management can know about the weaknesses the work that has been done to rectify them, and how much more work will be needed to reach the customer’s satisfaction level. If a company wants to excel in the field, a prompt notice must be taken against the complaint received.
File: Excel (.xls) 2003+ and iPad Size 76 Kb
